You can make changes to your order before payment or just cancel the current order and place a new one.
But you had better not change it after you make payment because it may delay your order preparation.
Send Email to dora@ntbay.com
When your order is shipped, we will tell you the tracking number by email, and you can check the specific shipping information of your order at the corresponding post office. Note: Due to the uncertainty of the post office, there may be a delay in updating the tracking information.
Total Delivery Time = Preparing Time + Shipping Time Before we ship your order, we conduct a strict Quality Control checks and testing in order to ensure your product's quality. The processing time varies by location and depends on the specification of the product. Our average time and goal is to ship you order in 48 hours. All orders will receive an email with tracking confirmation of the shipment. In case of any question and unexpected delay you can always contact our customer service.
NTBAY partners with major American shipping companies like DHL, UPS, USPS, FedEx.
Once an order has been shipped, we will send you a Shipping Confirmation email that includes your tracking number.
- USPS Tracking Click Here
- UPS Tracking Click Here
- FedEx Tracking CLick Here
If your order has not arrived by the estimated delivery date, we're here to help. Before getting in touch with us, please check:
- 1. Tracking number.
- 2. Checking if you have an attempted delivery from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange re-delivery.
- 3. The driver may have left your parcel somewhere safe such as your porch if it shows the parcel already delivered on website. You also can check with your neighbors to see if they have accepted the parcel for you.
Most of shipping company will deliver the parcel for three times if they the consignee cannot be contacted. They will return the parcel to the sender or leave the parcel at the warehouse after the third attempt. So please make sure you write down the correct shipping address when you make an order and keep your phone on.
We are not responsible for mistakes made by customers.
We accept a variety of payment methods:
PayPal ；Credit / Visa/master/Debit card；