FAQ

Below FAQ are some common concerns of our clients before purchasing the product
If you have other questions, please just send it to support@ntbay.com.

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  • Pre-Sales FAQ
  • Post-Sales FAQ

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre-Sales FAQ

You can find detailed product information, including material, size, color, and care instructions on each product page. We provide clear size guides to help you choose the perfect bedding for your needs.

We offer various bedding sizes, including Twin, Full, Queen, King, and California King. You can refer to our size guide to find the best fit for your bed. If you're unsure, feel free to reach out to our customer service team for assistance.

Our bedding is primarily made from high-quality materials such as 100% cotton, microfiber, and bamboo fibers. These fabrics are soft, breathable, and durable. You can find the specific material details for each product on its page, so you can choose according to your preferences.

Yes, we offer bedding for all seasons. Depending on the season, we provide different thicknesses and breathability. For example, during summer, we recommend lightweight, breathable sheets and duvets, while for winter, we offer warmer bedding options for extra comfort.

Absolutely! We regularly offer promotions and discount codes. Simply enter the valid code during checkout, and the discount will be automatically applied to your order. If you have any questions, feel free to contact our customer service team.

Post-Sales FAQ

We offer a 30-day hassle-free return and exchange policy. If the product you received is defective or not as expected, please contact our customer service team to initiate a return or exchange. The item should be unused and in its original condition.

Once an order is placed and processed, it typically cannot be modified or canceled. If you need to make changes, please contact our customer service team as soon as possible, and we will do our best to assist you.

If you meet the return criteria, you can contact customer service to request a refund. Once the returned product is received, we will process your refund within 7-10 business days, and the amount will be refunded to your original payment method.

If you receive a product with any quality issues such as damage, defective stitching, or other defects, please contact us immediately. We will provide a free return or exchange for defective items. Please provide relevant photos of the issue for faster processing.

Each bedding product has a care label with specific washing instructions. We recommend following these instructions for the best results. Generally, we advise using a gentle wash cycle and avoiding high-temperature drying to prolong the life of your bedding.

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